Refund policy
This policy sets forth the terms and conditions for refunds of payments for goods and services sold or provided by the Company (hereinafter simply referred to as the "Payment"). This policy sets forth the terms and conditions for refunds of payments for goods and services sold or provided by the Company (hereinafter simply referred to as "Payment").
(Conditions for Refunds)
(1) The Company shall refund the amount received by the Customer only in the following cases
(i) when the goods or services are not sold or provided, or are significantly delayed, for reasons attributable to Peach
(ii) when the goods or services are found by the Company to be damaged or defective in whole or in part
(iii) in addition to the preceding items, in the event that the Company specifically approves a refund of the payment.
(2) Notwithstanding the preceding paragraph, SBI shall not be obligated to refund the price in any of the following cases. However, this shall not apply in cases where the Company specifically approves a refund of the price in accordance with item 3 of the preceding paragraph.
(i) In the event that the sale or provision of goods or services by the Company to the Customer is not made or is significantly delayed for reasons attributable to the Customer (including, but not limited to, failure to provide information necessary for the sale or provision of goods or services and failure of cooperation by the Customer necessary for the sale or provision of goods or services, (i) the customer's failure to provide information necessary for the sale or provision of the goods or services, and the customer's failure to cooperate as necessary for the sale or provision of the goods or services; and
(ii) damage or defect occurs to all or part of the goods or services due to reasons attributable to the customer
(iii) the customer has already started using the goods or using the services.
(Application for refund)
1 If the Customer desires a refund of the purchase price, the Customer shall apply to the Company for a refund by the prescribed method separately designated by the Company. The Customer shall bear all costs (including communication costs, mailing costs, and other costs) required for such application. (2) If the Company receives an application as described in the preceding paragraph, the customer shall be responsible for all costs incurred by the Company.
2 Upon receipt of an application as described in the preceding paragraph, the Company shall promptly examine whether or not a refund is possible, and upon completion of such examination, the Company shall notify the customer of the results of the examination in a manner prescribed by the Company.
(Method and timing of refund)
1 In the event of a refund of the payment, the Company shall refund the payment in a manner separately designated by the Company. (2) The Company shall bear the cost of the refund (including bank transfer fees, etc.). (2) The Company shall bear the cost of refunding the payment in accordance with the preceding paragraph.
2. The Company shall separately designate the timing of the refund in accordance with the preceding paragraph.
(Return of Goods, etc.)
1 If you wish to receive a refund, you shall bring or send the Products you have received to the place designated by the Company by the method separately designated by the Company by the time separately designated by the Company. However, this shall not apply in cases where the Company specifically approves.
2 Upon receipt of a refund of payment, the Customer shall immediately cease use of the services provided or restore the services provided by the time separately designated by the Company. However, this shall not apply in cases where the Company specifically approves.
3. Any costs (including transportation costs, bank transfer fees, etc.) required for bringing or sending the goods or restoring the services to their original state as provided in the preceding two paragraphs shall be borne by the customer. (3) The customer shall bear the costs (including transportation costs, bank transfer fees, etc.) of bringing or sending the goods, restoring the service to its original state, etc. as provided in the preceding two paragraphs. However, this limitation shall not apply in cases where the Company specifically approves.
(Exemptions)
1. When we conduct mail-order sales, the provisions of the Act on Specified Commercial Transactions (hereinafter referred to as the "Specified Commercial Transactions Act") regarding the cooling-off period shall not apply. 1. The provisions of the Act on Specified Commercial Transactions ("Specified Commercial Transactions Act") regarding the cooling-off period do not apply when we conduct mail-order sales.
2 Except as otherwise specifically provided in this Policy, a customer may not withdraw an application for, or enter into, a contract for the sale or provision of goods or services (hereinafter referred to as the "Contract"). The main clause of Article 15-3, Paragraph 1 of the Act on Specified Commercial Transactions shall not apply to the Agreement.
(Relationship with the Terms of Use)
1 This Policy is a part of the Terms of Use, and the Terms of Use shall apply to all matters not specified in this Policy.
2 In the event of any conflict between the provisions of this Policy and the Terms of Use, the provisions of this Policy shall prevail.
Adopted: July 01, 2024
(Conditions for Refunds)
(1) The Company shall refund the amount received by the Customer only in the following cases
(i) when the goods or services are not sold or provided, or are significantly delayed, for reasons attributable to Peach
(ii) when the goods or services are found by the Company to be damaged or defective in whole or in part
(iii) in addition to the preceding items, in the event that the Company specifically approves a refund of the payment.
(2) Notwithstanding the preceding paragraph, SBI shall not be obligated to refund the price in any of the following cases. However, this shall not apply in cases where the Company specifically approves a refund of the price in accordance with item 3 of the preceding paragraph.
(i) In the event that the sale or provision of goods or services by the Company to the Customer is not made or is significantly delayed for reasons attributable to the Customer (including, but not limited to, failure to provide information necessary for the sale or provision of goods or services and failure of cooperation by the Customer necessary for the sale or provision of goods or services, (i) the customer's failure to provide information necessary for the sale or provision of the goods or services, and the customer's failure to cooperate as necessary for the sale or provision of the goods or services; and
(ii) damage or defect occurs to all or part of the goods or services due to reasons attributable to the customer
(iii) the customer has already started using the goods or using the services.
(Application for refund)
1 If the Customer desires a refund of the purchase price, the Customer shall apply to the Company for a refund by the prescribed method separately designated by the Company. The Customer shall bear all costs (including communication costs, mailing costs, and other costs) required for such application. (2) If the Company receives an application as described in the preceding paragraph, the customer shall be responsible for all costs incurred by the Company.
2 Upon receipt of an application as described in the preceding paragraph, the Company shall promptly examine whether or not a refund is possible, and upon completion of such examination, the Company shall notify the customer of the results of the examination in a manner prescribed by the Company.
(Method and timing of refund)
1 In the event of a refund of the payment, the Company shall refund the payment in a manner separately designated by the Company. (2) The Company shall bear the cost of the refund (including bank transfer fees, etc.). (2) The Company shall bear the cost of refunding the payment in accordance with the preceding paragraph.
2. The Company shall separately designate the timing of the refund in accordance with the preceding paragraph.
(Return of Goods, etc.)
1 If you wish to receive a refund, you shall bring or send the Products you have received to the place designated by the Company by the method separately designated by the Company by the time separately designated by the Company. However, this shall not apply in cases where the Company specifically approves.
2 Upon receipt of a refund of payment, the Customer shall immediately cease use of the services provided or restore the services provided by the time separately designated by the Company. However, this shall not apply in cases where the Company specifically approves.
3. Any costs (including transportation costs, bank transfer fees, etc.) required for bringing or sending the goods or restoring the services to their original state as provided in the preceding two paragraphs shall be borne by the customer. (3) The customer shall bear the costs (including transportation costs, bank transfer fees, etc.) of bringing or sending the goods, restoring the service to its original state, etc. as provided in the preceding two paragraphs. However, this limitation shall not apply in cases where the Company specifically approves.
(Exemptions)
1. When we conduct mail-order sales, the provisions of the Act on Specified Commercial Transactions (hereinafter referred to as the "Specified Commercial Transactions Act") regarding the cooling-off period shall not apply. 1. The provisions of the Act on Specified Commercial Transactions ("Specified Commercial Transactions Act") regarding the cooling-off period do not apply when we conduct mail-order sales.
2 Except as otherwise specifically provided in this Policy, a customer may not withdraw an application for, or enter into, a contract for the sale or provision of goods or services (hereinafter referred to as the "Contract"). The main clause of Article 15-3, Paragraph 1 of the Act on Specified Commercial Transactions shall not apply to the Agreement.
(Relationship with the Terms of Use)
1 This Policy is a part of the Terms of Use, and the Terms of Use shall apply to all matters not specified in this Policy.
2 In the event of any conflict between the provisions of this Policy and the Terms of Use, the provisions of this Policy shall prevail.
Adopted: July 01, 2024