User Guide

STEP 1 About this site

Security: This website uses SSL encrypted communication on all pages that handle forms and personal information.
SSL is a standard encryption communication procedure used to protect information exchanged between customers and the Internet from attacks such as interception and tampering.
Privacy Policy: Go to Privacy Policy page
Recommended browsers: IE 11 and above
Latest version of Google Chrome
Latest version of Mozilla Firefox
Safari latest version
Display regarding the Specified Commercial Transactions Act: To the Specified Commercial Transactions Act page

If you forget your password: If you have forgotten your password, please reissue it here .
Change of registration information: After logging in, please change your registration details here .
About withdrawal: After logging in, please follow the procedure to cancel your membership here .

How to check your order: After you place your order, we will send you an email to confirm your order details, so please check the details.
Or please check your order history on My Page .
Changes to your order after it has been completed: Please let us know within 24 hours by email or phone.
Cancellation after order completion: Please let us know within 24 hours by email or phone.
Telephone enquiries: 03-6662-4774
Contact us by email here: Please contact us using the inquiry form .
*We accept email applications 24 hours a day.
Please note that we will generally respond during business hours.

Shipping time and delivery days: After payment is confirmed, your order will be shipped within 1 to 7 days.
In the unlikely event that the product is out of stock, we will need time to search for it, so we will contact you by email.
Regarding necessary fees other than the product price: 【consumption tax】
Ten%

【Delivery charge】
Nationwide flat rate 880 yen Hokkaido, Okinawa, remote islands 1800 yen
Packaging Information: When ordering multiple items, as a general rule, your order will be shipped once all the items have been received.
If you order large items, they may be shipped in multiple boxes.

Payment: ・PayPal
・Credit card (Square payment)
Visa, Mastercard, AmericanExpress, JCB, Diners Club, Discover
Please pay by bank transfer.

Once we receive your order by bank transfer, we will contact you again with details of the payment amount and the bank account to which the transfer should be made.
Please transfer the payment within 5 business days after receiving the notification.
(Please note that bank transfer fees will be borne by the customer.)

Returns Policy: Regarding returns after receipt: Due to the nature of the product, in principle, we cannot accept returns due to customer convenience. For all orders, customers cannot change to another product, change the specifications, cancel, or return or exchange the product due to customer convenience after the sales contract has been concluded.
Exchange Policy: In the unlikely event that the product is damaged, defective, or incorrect, you must contact "BLANCIEL" with details within 3 days of receiving the product. In this case, you must keep the product in the original packaging it was in when it was delivered. If you contact us within that period and BLANCIEL recognizes that the product is damaged, defective, or incorrect, BLANCIEL will cover the costs of repairing or replacing it with a new product.

Search and find: You can search by entering the product name, product number, etc. in the keyword search field.
Search by brand: For example, if you are looking for "LOUIS VUITTON", you can easily search by searching for the brand "LOUIS VUITTON", and if you are looking for a "LOUIS VUITTON wallet", you can easily search by searching for the brand "LOUIS VUITTON" ⇒ category "wallets".
search by category: For example, if you are looking for a bag, you can easily search by searching the category "Bags & Pouches", or if you are looking for a HERMES bag, you can easily search by searching the category "Bags & Pouches" ⇒ brand "Bags & Pouches".
Search by price: For example, if you are looking for "products between 10,000 and 20,000 yen," you can easily search by setting the lower and upper price limits to "10,000-20,000." Also, if you are looking for "wallets between 10,000 and 20,000 yen," you can easily search by setting the price to "10,000-20,000" and the category to "wallets."